Empower your agents give the best
customer service possible.

No Open Tickets. Ever.
Track open issues and manage tickets and customer requests with Blossom’s friendly and helpful customer service oriented solution.
State-of-the-art Learning Management System
Recruit frequently and efficiently with Blossom’s Talent & Personnel Management Module. Evaluate and assess your employee’s performance with surveys and reports customized to your center’s needs.
Recruitment and Evaluation Suited for High Turnover
Train employees quickly and effectively without compromising on professional standards. Keep track of qualifications to meet regulations and ensure your team is providing better customer service.
All of your Protocols and Guidelines in One Place
Plan and create helpful computer-based training programs and courses that will engage your team. Create and optimize templates for courses, edit and embed content, images, slides and videos.
Smart Training and Qualifications Management
Collect and manage all the information your agents need in Blossom’s easily manage and accessible Knowledge Management Center. Onboard newly hired agents and keep veteran agents up to date on new protocols with smart notifications and alerts.
Performance Tracking that Drives Growth
Benchmark goals, identify bottle necks in your center’s work flow and track agent performance to optimize response time and improve overall center performance and success.

Call Center Success Story

Bezeq International successfully implemented call center training
management with Blossom

Creating a dynamic training environment for high-turnover call center staff

A call center solution designed with customers, agents and management in mind.

We understand the intensive, high pressure atmosphere in a call center. We put a lot of thought into Blossom’s design, to ensure that it helps streamline customer service, instead of getting in the way. Blossom is friendly, simple to learn & use and customizable to your needs. It goes without saying that Blossom integrates with any CRM and call-routing or prediction system you currently use.

Blossom’s specialty is optimizing solutions to our clients’ needs. Our solutions are designed as modules, allowing our clients to put together the perfect plan. We can then grow with our clients’ as their needs evolve, and scale to meet their new needs.
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