Improve response time, increase contact quality and reduce cost-per-call. Blossom provides an all-in-one solution that helps streamline operations from ticket tracking to employee onboarding, training and performance… and more!
CUSTOMER SUPPORT
An integrated solution that keeps customers, agents and management happy.
Simplify support management
Make it easy for teams to deliver consistent, speedy, helpful customer support with an easy and accessible ticketing system, that integrates with your CRM (and other software) for more efficient tracking and management of open tickets and requests.
Onboard and train, faster
Get your new hires up to speed quickly and effectively, without compromising on standards. And ensure regulatory compliance with qualification tracking and automated notifications.
Before Blossom, it was very complicated and time-consuming tracking and managing training for our teams, as well as onboarding new employees. This problem has been alleviated with Blossom. It has saved time for managers now with a much faster and more efficient system. It has also saved us money since we used to invest a lot in third-party tutorials, which managers can now create themselves conveniently within Blossom.
Drive growth with performance tracking
Benchmark goals, identify bottlenecks and track agent performance with a range of customisable dashboards and reports for easy-to-access insight, and coaching tools to help optimise response times and customer satisfaction.
FEATURES
Ticks all your “must-have” boxes – and more!
Whether you’re specifically looking for a call centre learning management system, or support ticket management is just one of many operations challenges you’re trying to solve, Blossom’s modular design and dynamic API allow you to customise and configure your learning platform in line with your evolving business needs.
A fully-integrated Call Centre Learning Management System
Blossom provides an all-in-one solution for call centres and other customer-focused organisations. With user management and reporting as standard, the choice of other platform features is yours.
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Ticketing & Task Management
Team & task management
Blossom offers a range of team and task management capabilities to help you synchronise hybrid teams, automate processes and simplify cross-functional project/task management.
Explore all project management capabilities.
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OJT & Coaching
OJT & coaching module
Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.
The OJT and coaching module is one of Blossom’s most popular performance management capabilities.
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Knowledge Sharing
Knowledge sharing & curation
Blossom comes with a suite of LXP-like capabilities to help you deliver a modern learning experience.
Empower your learners and enhance skills, communication and collaboration across teams and locations.
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Elearning
Elearning module
The elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other.
Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content.
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Qualifications & Certifications
Qualifications & certifications
Blossom also comes equipped with a range of qualification and certification management tools to help you stay on top of certifiable knowledge and skills.
Learn more about internship management, external permissions, signatures module and more.
CUSTOMER SUCCESS
We love our clients, and they love us too!
Whether it’s our modular design, easy of customisation, or flexibility to scale, our clients love the Blossom platform.
Why Blossom
Why Customer Support Centres and Retailers choose Blossom
With high-turnover, low engagement and changing regulatory compliance just a handful of the challenges faced by call centres and other customer-focused businesses, providing consistent, high-quality customer experiences is no easy task – no matter the size or location of your team(s).
Ensuring employees can access and share resources, stay on top of qualifications, not-to-mention respond in a timely fashion to customers is a must. As is the ability for managers to monitor, provide performance support and integrate customer feedback for continuous improvement where needed.
An all-in-one training and customer support solution
With Blossom, your business has everything it needs in a single, simple-to-use system, which you can add more features to as your needs and business grow, without needing to worry about rocketing prices and learning curves.
Did you know..? We love the “ticketing & tasks” feature so much that we use Blossom to manage our own customer support tickets, feature requests and other customer queries.
- Modern UI/UX
- Advanced architecture
- Reduced TCO
- Industry experience
- Great customer service
The platform is very user friendly; it has a wide range of capabilities and there is further potential to be gained from using the platform as the breadth of functions is wide. There is real room to grow with Blossom. Blossom as a company is always collaborating and delivering a personal touch, they understand my priorities and aim to deliver as quickly and efficiently as they can.
Customer Support FAQs
Got other questions you need answering? Let us know.
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Can I use Blossom to replace an existing customer support platform?
Yes, we have got customers that have moved over from platforms such as Zendesk to Blossom due to the reduced cost of ownership.
